Louise Matsakis: Oh God, you would not see me in the office for weeks if there was a bedbug infestation. How did they find out about this?
Zoë Schiffer: So basically, they received this email on Sunday, saying that exterminators had arrived at the scene with sniffer dogs and “found credible evidence of their presence.” There, being the bedbugs. Sources tell WIRED that Google’s offices in New York are home to a number of large stuffed animals, and there was definitely a rumor going around among employees that these stuffed animals were implicated in the outbreak. We were not able to verify this information before we published, but in any case, the company told employees as early as Monday morning that they could come back to the office. And people like you, Louise, were really not happy about this. They were like, “I’m not sure that it’s totally clean here.” That’s why they were in our inboxes wanting to chat.
Louise Matsakis: Can I just say that if you have photos or a description of said large stuffed animals, please get in touch with me and Zoë. Thank you.
Zoë Schiffer: Yes. This is a cry for help. I thought the best part of this is when I gave Louise my draft, she was like, “Wait, this has happened before.” And pulled up a 2010 article about a bedbug outbreak at the Google offices in New York.
Louise Matsakis: Yes. This is not the first time, which is heartbreaking.
Zoë Schiffer: Coming up after the break, we dive into why some people have been submitting complaints to the FTC about ChatGPT in their minds, leading them to AI psychosis. Stay with us.
Welcome back to Uncanny Valley. I’m Zoë Schiffer. I’m joined today by WIRED’s Louise Matsakis. Let’s dive into our main story this week. The Federal Trade Commission has received 200 complaints mentioning OpenAI’s ChatGPT between November 2022 when it launched, and August 2025. Most people had normal complaints. They couldn’t figure out how to cancel their subscription or they were frustrated by unsatisfactory or inaccurate answers by the chatbot. But among these complaints, our colleague, Caroline Haskins, found that several people attributed delusions, paranoia, and spiritual crisis to the chatbot.
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